Case Study Self-Service Kiosk
Self-Service Check-in Kiosk for Car Rental

Objective

Vanguard.s needed to create one self check-in application that could be leveraged by both National and Alamo . serving business travelers and vacationing families, respectively. Both types of targeted customers are easily frustrated by long lines, and both are conditioned to self-service via the airlines. self check-in kiosks. Vanguard.s solution needed to accelerate processing time significantly, automate data capture, eliminate signatures, and consistently present additional products (insurance, fuel, upgrades) in an easy, user-friendly interface. The kiosks needed to be located in airport rental areas throughout the US, acting as a supplement to their Rental Agent staff.

The component integrations needed to support these objectives include a barcode reader for reservation data generation and retrieval, credit card reader, and rental agreement receipt printer.

Solution:

Vanguard, KIOSK, and Nanonation created the first car rental agreement kiosk, positioning Alamo and National as leaders in the industry. Mid-way through their US deployment (approximately 150 of 300 total kiosks), Vanguard sites success on all objectives:

• 20 - 35% reduction in rental transaction time

• Consistent reinforcement of Brand Messaging
  • National . Speed and Choice
  • Alamo . Hassle-Free Vacation

• Consistent presentation of ancillary products with constant or increased revenue results (as compared to personal Rental Agent sales motion)

• Customer engagement with self-service offering

• 100% accurate data capture
  • Intellicheck Device perfectly captures driver.s license, credit card, and loyalty card information.
  • Barcode reader accurately captures reservation confirmation

• Traffic re-direction from Rental Agents, reducing wait times and staffing requirements

The solution resulted in Vanguards recognition as Industry Leader of the year at the 2007 Self-Service Excellence Awards.

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